Information We Collect

When you register for our classes or contact us, we collect information that helps us provide better service. Here's what we typically gather:

• Your name, email address, and phone number when you sign up for masterclasses
• Billing information for class payments (processed securely through our payment partners)
• Class preferences and skill level to match you with appropriate sessions
• Photos from classes if you've given us permission to use them for marketing
• Technical information like your IP address and browser type when you visit our website

We don't collect more than we need. If we ask for information, there's a specific reason tied to improving your experience with our classes.

How We Use Your Data

Your information serves specific purposes. We're not in the business of selling data or flooding your inbox with irrelevant messages.

Primary Uses

• Processing class registrations and sending you confirmation details
• Communicating about upcoming sessions, schedule changes, or class materials
• Improving our curriculum based on feedback and participation patterns
• Sending occasional updates about new classes that match your interests
• Maintaining financial records as required by Azerbaijan tax law

Data Storage and Security

Your information sits on secure servers with industry-standard encryption. We use reputable hosting providers that meet international security standards.

Our team members access your data only when necessary to provide services. For example, our class coordinators see your contact details to send class reminders, while our accounting team accesses billing information for payment processing.

Security Measures

• SSL encryption for all data transmitted through our website
• Regular security audits and software updates
• Limited staff access based on job responsibilities
• Secure payment processing through PCI-compliant partners
• Regular backups stored in separate secure locations

That said, no system is completely foolproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we detect a breach affecting your information, we'll notify you promptly.

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, send us an email at support@plosam.com. We'll respond within 15 business days. Some requests might take longer if they're complex, but we'll keep you updated.

Sharing Your Information

We don't sell your data to third parties. Period. However, running our business requires working with certain service providers who might process your information:

• Payment processors who handle credit card transactions securely
• Email service providers that send class confirmations and updates
• Cloud hosting companies where our website and databases live
• Accounting software providers for financial record keeping

These partners have contracts requiring them to protect your data and use it only for specified purposes. They can't use your information for their own marketing or share it with others.

We might also share information if legally required by Azerbaijan authorities or to protect our legal rights in case of disputes.

Cookies and Website Tracking

Our website uses cookies – small text files that help us understand how people use the site. Most are essential for basic functionality, while others help us improve your experience.

Types of Cookies We Use

• Essential cookies that remember your session when you're registering for classes
• Analytics cookies that show us which pages people visit most often
• Preference cookies that remember your language and display settings

You can disable cookies in your browser settings, though this might affect how well the site works. Most modern browsers let you control cookies quite precisely.

Data Retention

We keep your information as long as you're an active client or as required by law. Here's roughly how long different types of data stick around:

• Class registration details: 3 years after your last class attendance
• Financial records: 5 years as required by Azerbaijan tax regulations
• Marketing consent records: Until you withdraw consent, then we delete within 30 days
• Website analytics: Anonymized after 14 months

When data reaches its retention limit, we securely delete it unless there's a legal reason to keep it longer.

Children's Privacy

Our masterclasses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal data, contact us immediately and we'll remove it.

International Data Transfers

Some of our service providers operate servers outside Azerbaijan. When your data travels internationally, we ensure those countries have adequate data protection laws or we use contractual safeguards to protect your information.

For example, our email service provider has servers in Europe, which maintains strong data protection standards comparable to Azerbaijan's requirements.

Changes to This Policy

We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify active clients by email and post the updated version on our website.

The date at the top shows when we last revised this document. We recommend checking back periodically if you're curious about our current practices.

Questions and Concerns

Privacy policies can raise questions. If something here isn't clear or you're concerned about how we handle your data, we genuinely want to hear from you.

You can also file a complaint with Azerbaijan's data protection authority if you believe we've mishandled your information. We'd prefer you contact us first so we can address your concerns directly.